Title: Director of Operations
About Sharon:

Sharon joined team Millennia in March of 1999. With her strong business background she grew into the perfect fit as the Director of Operations for the salon. In the past, she held a similar position with a local newspaper, which has proven to benefit her business knowledge, and has helped create Millennia into what it is today.  Sharon describes her career choice in the salon industry as “interesting and challenging” and expressed her appreciation for “the diversity of the industry”.

Sharon has trained within the industry with Adam Brodericks and Keri Davis, in which she has learned a great deal regarding salon trends and operations. She finds a lot of inspiration within the teachings of Keri Davis, "She teaches through experience. She has real solutions to real problems”. She also credits owner, Rena Hawk, for inspiring her. She has come so far, yet, she is always open to learning and implementing new ideas. She is my upbeat inspiration”.  

About the Clientele

Sharon is very passionate about the treatment of each client, “I acknowledge each client on a first name basis. I always try to make them as comfortable as possible, and never want them to feel as though I’m too busy to speak with them.  It’s rewarding to see our clients happy.” Sharon’s focus is making sure that “the client’s experience meets or goes above their expectation”. She also tries to match each client with the appropriate service provider. “I listen to each new client when they call to make an appointment, and I try to find the service provider I feel will be the most compatible for them, based on technical ability, and also based on personality.”

About the Team

Specifically, her area of expertise is the front desk staff, however, Sharon’s arms truly wrap around the entire salon staff, as a whole. She stresses the importance of her staff being on the same page with procedures. Also, she encourages them to continue their education, “the industry is constantly changing, customer service and marketing is always changing. I encourage furthering education, as we attend seminars and classes we implement the pieces that work for Millennia and the area that we live in”. “I am passionate about the team as a whole, our growth, success, and morale … the feeling of our staff translates to our clients.”

Favorite Quote:

“What you give is what you will receive”

What Inspires Sharon?

My Family.  We are there to support each other.  My husband is my foundation.  He is very supportive even when long hours are required.  Also, continually watching Millennia grow it is very rewarding.

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